Police: “We will handle your call with compassion and sensitivity” – video explains reporting crime

Last week, Lincolnshire police released a video where women and girls spoke about being stared at, followed or even harassed by older men in public.

They want to reiterate – this behaviour is not acceptable and should not be tolerated. If you are being followed, feel scared and think you might be in danger, call Lincolnshire Police on 999.

Alternatively, if you do not need an immediate response, visit our website, and submit an online report or call 101. You can also download the StreetSafe app and tell us where you don’t feel safe.

Police know some people feel anxious when contacting the force and might not understand how they work.

So they spoke to our Force Control Room call-taker Tara Conner and Detective Sergeant Katie Moore to explain more about how we deal with incoming calls and investigate crimes reported to us.

“We will treat you with compassion, ask questions with empathy and pursue every line of enquiry available to us.

“If you want more information visit the Violence Against Women and Girls section of the Lincolnshire Police website. You can also find the video mentioned earlier here.”

You can find that information here – Violence against women and girls | Lincolnshire Police (lincs.police.uk)

VIDEO TRANSCRIPT

Force Control Room call-taker Tara Conner:

“When you call Lincolnshire Police, you’ll come through to the Force Control Room where you’ll either speak to me or one of my colleagues.

“We will handle your call with compassion and sensitivity. We will record everything on an incident that you tell us and this will be in total confidence.

“We understand that you may be in personal crisis when you make the call but we will remain calm and offer you guidance.

“We will then let you know what will happen to your incident and we will make sure that you have regular updates.”

Detective Sergeant Katie Moore:

“Once you have reported your incident a specially trained officer will arrange to contact you to discuss the details of everything that has happened.

“They will also explain what support services are available and with your agreement they can make referrals to those support services.

“The investigation process will be explained.

“This way you can make an informed choice of how you provide your evidence to us.

“Your crime will be allocated to a dedicated officer who will keep you updated throughout the investigation process.”