Your council is here to support you over Christmas and New Year 2024.
Contact us
You can get in touch with us at any time to suit you using our online form:
Alternatively, our customer contact centre is open Monday to Friday, 8am to 6pm, on 01522 552222.
Lines will be closed on weekends, and on the bank holidays on Wednesday 25 and Thursday 26 December 2024, and Wednesday 1 January 2025.
Reception at our County Office building on Newland in Lincoln is open Monday to Friday from 8.30am to 5pm, and closed on weekends and bank holidays.
Out of hours emergencies
If you believe that a child or adult may be a victim of neglect, abuse or cruelty, you can report your concerns to us. If you need to report an emergency safety concern for an adult or child out of hours, please call 01522 782333.
For immediate dangers on the road outside of normal office hours, such as fallen trees, call the police on 101. For other issues on the roads, report these to us through FixMyStreet.
To report flooding, call 01522 782082.
In an emergency, dial 999.
Waste and recycling
All our Household Waste Recycling Centres (tips) will be open as follows over the Christmas period:
What can I recycle over Christmas?
| Date | Availability |
|---|---|
| Monday 23 December | Open |
| Tuesday 24 December (Christmas Eve) | Open |
| Wednesday 25 December (Christmas Day) | Closed |
| Thursday 26 December (Boxing Day) | Closed |
| Friday 27 December | Open |
| Saturday 28 December | Open |
| Sunday 29 December | Open |
| Monday 30 December | Open |
| Tuesday 31 December (New Year’s Eve) | Open |
| Wednesday 1 January (New Year’s Day) | Closed |
| Thursday 2 January | Closed |
| Friday 3 January | Open |
Our recycling centres at Boston, Gainsborough, Lincoln, Market Rasen and Spalding are open from 8am to 4pm.
The recycling centres at Bourne, Grantham, Louth, Skegness, Sleaford and Tattershall are open from 9am to 4pm.
For your bin days over Christmas, check your collection dates with your district council.
Heritage sites
The castle will be open every day, except Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
Up to and including Monday 23 December, the grounds of the castle will be open for Lincoln Castle Illuminated. Find out more about this magical event and buy your tickets now on the Lincoln Castle website.
Lincoln Museum and Usher Gallery
Lincoln Museum is currently closed for redevelopment.
Over the Christmas period the Usher Gallery will be open from 10am to 4pm on:
- Monday 23 December
- Friday 27 December
- Saturday 28 December
- Sunday 29 December
- Monday 30 December
- Open as normal from Thursday 4 January
The Muse Coffee Car will be open on the same days from 11am to 3pm.
Over the festive period the museum will be open from 10am to 4pm on:
- Friday 20 December (Victorian Christmas Family Fun Day)
- Saturday 21 December
- Sunday 22 December
- Monday 23 December
- Friday 27 December
- Saturday 28 December
- Sunday 29 December
- Monday 30 December
- New Year’s Eve Tuesday 31 December
- Normal opening days resume from Friday 3 January
Libraries
Our core libraries at Boston, Gainsborough, Grantham, Horncastle, Lincoln Central, Long Sutton, Louth, Mablethorpe, Market Rasen, Sleaford, Spalding, Skegness and Woodhall Spa will be open as normal over the Christmas period, closing only on Christmas Day 25 December, Boxing Day 26 December and New Year’s Day 1 January.
For opening hours of the hub libraries, find your local hub on our website.
Bus services and Call Connect
Many bus services across Lincolnshire – including the Callconnect on-demand and timetabled services – will run amended timetables over Christmas and New Year. You can find the latest timetables and plan your journey now on the LincsBus website.
Our Transport Helpline will be open as follows, just call 0345 456 4474 for friendly advice:
| Dates | Availability |
|---|---|
| Tuesday 24 December (Christmas Eve) | Open 9am to 5pm |
| Wednesday 25 December (Christmas Day) | Closed |
| Thursday 26 December (Boxing Day) | Closed |
| Friday 27 December | Open 9am to 5pm |
| Saturday 28 December | Open 9am to 5pm |
| Sunday 29 December | Closed |
| Monday 30 December | Open 9am to 5pm |
| Tuesday 31 December (New Year’s Eve) | Open 9am to 5pm |
| Wednesday 1 January (New Year’s Day) | Closed |
| Thursday 2 January | Open as normal from this date |
Adult care day centres
Between Christmas and New Year, our adult care day centres are open:
| Centre | Opening times |
|---|---|
| Max Ind team | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Boston | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Boundary St | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Gainsborough | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Grantham | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Horncastle | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Louth | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Market Rasen | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Museum of Lincolnshire Life, tea room | Open 23 DecemberClosed 24 (Christmas Eve), 25 (Christmas Day), 26 (Boxing Day), and 1 January (New Year’s Day)Open 27 to 31 December (New Year’s Eve)Business as usual 2 January onwards |
| Quad cafe | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Skegness | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Sleaford | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Spalding | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
| Stamford | Open 23 and 24 DecemberClosed 25 December to 2 JanuaryBusiness as usual 2 January onwards |
Children’s centres
Between Christmas and New Year, our children’s centres are open:
| Locality | Centre | Friday 27 December | Monday 30 December | Tuesday 31 December (New Year’s Eve) |
|---|---|---|---|---|
| Lincoln and West Lindsey | Gainsborough Market Arcade | Usual opening hours | Usual opening hours | Usual opening hours |
| Lincoln and West Lindsey | Market Rasen | Usual opening hours | Usual opening hours | Usual opening hours |
| Lincoln and West Lindsey | Welton | Usual opening hours | Usual opening hours | Usual opening hours |
| Lincoln and West Lindsey | Lincoln North | Usual opening hours | Usual opening hours | Usual opening hours |
| Lincoln and West Lindsey | St Giles | Usual opening hours | Usual opening hours | Usual opening hours |
| Lincoln and West Lindsey | Lincoln Central | Usual opening hours | Usual opening hours | Usual opening hours |
| Lincoln and West Lindsey | Bracebridge | Usual opening hours | Usual opening hours | Usual opening hours |
| Lincoln and West Lindsey | Gainsborough North Marsh Road | Closed | Closed | Closed |
| Lincoln and West Lindsey | Sturton by Stow | Closed | Closed | Closed |
| Lincoln and West Lindsey | Hemswell Cliff | Closed | Closed | Closed |
| Lincoln and West Lindsey | Cherry Willingham | Closed | Closed | Closed |
| Lincoln and West Lindsey | Carholme | Closed | Closed | Closed |
| Lincoln and West Lindsey | Abbey | Closed | Closed | Closed |
| Lincoln and West Lindsey | Moorland | Closed | Closed | Closed |
| Lincoln and West Lindsey | Caistor | Closed | Closed | Closed |
| North and South Kesteven | Stamford | 9am to 4.30pm | 9am to 5pm | 9am to 5pm |
| North and South Kesteven | Bourne | 9am to 3pm | 9am to 3pm | 9am to 3pm |
| North and South Kesteven | Market Deeping | 9am to 3pm | 9am to 3pm | 9am to 3pm |
| North and South Kesteven | Birchwood | 8.30am to 4pm | 8.30am to 4pm | 8.30am to 4pm |
| North and South Kesteven | North Hykeham | 9am to 3pm | 9am to 3pm | 9am to 3pm |
| North and South Kesteven | Washingborough | 9.30am to 2.30pm | 9.30am to 2.30pm | 9.30am to 2.30pm |
| North and South Kesteven | Waddington | 9.15am to 3pm | 9.15am to 3pm | 9.15am to 3pm |
| North and South Kesteven | Withum St Hughs | 9am to 3pm | 9am to 3pm | 9am to 3pm |
| North and South Kesteven | Sleaford | Usual opening hours | Usual opening hours | Usual opening hours |
| North and South Kesteven | Billinghay | Usual opening hours | Usual opening hours | Usual opening hours |
| North and South Kesteven | Grantham Swingbridge | 9am to 4.30pm | 9am to 5pm | 9am to 5pm |
| North and South Kesteven | Heckington | Closed | Closed | Closed |
| North and South Kesteven | Caythorpe | Closed | Closed | Closed |
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