The county council has underlined its commitment to supporting victims of fraud and scams by joining the new initiative from the National Trading Standards Scams Team.
The authority has adopted the team’s new fraud and scams victim charter, which recognises the impact that fraud and scams can have and requires organisations to have victims’ best interests as their primary consideration.
In addition to carrying out additional staff training, organisations signing the new charter commit to the following:
- Support and Empathy
- Dignity and Respect
- No Blame and No Shame
- Clear Communication
- Support for your well-being
Cllr Mrs Patricia Bradwell, executive member for community safety, said: “The council already takes a proactive approach to preventing fraud, and signing the charter underlines our commitment to not blaming or shaming victims, but to showing empathy, understanding and compassion.
“As fraudsters become more sophisticated, it means anyone can potentially be scammed. Victims of fraud are not stupid, naïve or greedy – they are victims of a crime and often experience mental or emotional harm as well as losing money. We will ensure they get the support they need.
Cllr Daniel McNally, executive member for Trading Standards, added: “Our local Trading Standards team and their fraud prevention colleagues already follow the principles laid out in the new charter, and they will take the victim’s age, maturity, views, needs and concerns into account when providing support.
“If you have been targeted by scammers, you will be treated with dignity and respect, and our focus will be on help and support, not judgement and criticism. So, if you have been affected by fraud, please reach out. You can find further advice and support online at www.friendsagainstscams.org.uk.”
If you wish to report a scam or online fraud, contact Action Fraud on 0300 123 2040.
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